“We really appreciate the support of the FTA throughout this process – both regionally and in D.C.  It was also a pleasure to work with the DMP Group – John and Don, thank you very much for your assistance, professionalism and expertise throughout the review process.”

“Good afternoon Don and Gregory, I wanted to let you know that this morning the MTS Board of Directors approved our changes to MTS Board Policy 42 (Transit Service Evaluation and Adjustment), as provided in the information that Sharon sent to you on August 2. The additions that you recommended during our compliance review to update our triggers for a Title VI analysis are now Board-adopted policy. Thank you for your continued support and guidance.”

“I want to take this opportunity to again thank the FTA and the DMP Group for taking the time to undertake this comprehensive review of our Title VI program. We greatly appreciate the many suggestions and guidance that came out of the review and will use them to inform our continuing Title VI service monitoring and policy documentation efforts.”  

“Santa Cruz METRO Staff were very happy to participate in the Title VI Compliance Review. We not only considered it a learning opportunity, but also a way to increase our interaction with Santa Cruz County’s minority and Limited English Proficient (LEP) populations. DMP Group was highly informative and helpful to METRO staff throughout this process.”